1. Commitment
To Customer Satisfaction
Our number one goal is customer satisfaction. Our diverse staff
works as a team to make that possible. Whether it's walking you
through a domain transfer or account setup, or troubleshooting a
difficult CGI script, we'll do what it takes to keep you happy.
In addition, every new client is assigned a personal account representative
who will familiarize themselves with you and your business, and
assist you throughout the entire process of establishing and maintaining
your eBusiness presence.
2. Speed
All of our Web and e-mail servers utilize Intel® processing
power and reliable, fast hard drives for optimal performance. All
Web servers are specifically configured for Web hosting and interactive
application performance and all data is carried over our switched
100Mb internal network and delivered by Cisco® routers to the
Internet via redundant connectivity.
3. Reliability
All our servers and the components that make up our network are
monitored 24 hours a day, 365 days a year. In the event of an unscheduled
outage, be it a component failure, software crash or connectivity
disruption, our monitoring system will immediately notify an engineer.
At the same time our systems will attempt to fix the problem automatically,
be it diverting our connectivity over a redundant circuit or restarting
a failed service. This proactive monitoring allows us not only to
promise our customers up-time, but to also deliver on this promise.
4. Satisfaction Guarantee
Our web hosting packages are provided on superior quality servers.
In fact, we're so confident of the quality of our packages, we offer
a 10-day money back guarantee on all hosting purchases! On top of
this we guarantee 99.5% uptime, if your server goes down we'll be
glad to credit you.
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